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Warranty

EKSEN is dedicated to offering great warranty protection and exceptional customer service. When purchased through an authorized reseller, products marked with EKSEN’s One-Year Limited Warranty are warranted to be free from defects in materials and craftsmanship under normal use for a period of one year from date of original purchase.

Return Policy

EKSEN will, at its sole option, repair or replace any defective product with the same product or one of equal or lesser value during the warranty term. Replacement products provided under hereunder are warranted against defects in materials and workmanship from the date of repair or replacement for 30 days. This warranty is non-transferrable and covers only the original end-user purchaser.

  • Returned products must be unopened and in like-new resalable condition

  • Return requests must be submitted within 30 days of original purchase

  • Customer is responsible for all costs associated with returning product to EKSEN

EKSEN’s One-Year Limited Warranty does not cover misuse, accident, or abuse; damage to any non-EKSEN product, including, but not limited to device damage or loss of data; customized or custom printed product; product purchased through unauthorized resellers, deals sites (included, but not limited to, Groupon, Living Social, NoMoreRack, DailySteals, DailyDeals, Woot, etc.), liquidation sites, auction sites (including, but not limited to, eBay, Quibids, etc.); promotional items; or incidental or consequential damages. You specifically agree that EKSEN shall not be liable for any special, incidental, indirect, punitive, or consequential damages for breach of any warranty of any type on any EKSEN product.

Return Steps

  • Check to see if your item(s) qualifies and for which warranty it qualifies

  • If you qualify, contact sales@eksen.us and request for a Warranty Claims Form

  • Ship the defective item(s) with the filled out Warranty Claims Form to our facility

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